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Inside the Minds: The Hotel Business is an authoritative, insider's perspective on the ins and outs of hospitality and the future of the industry, on a global scale. Featuring Presidents, CEOs and proprietors representing some of the world's leading hotels, top franchisors, most luxurious resorts and quaintest Inns, this book provides a broad, yet comprehensive overview of the current shape and future state of the industry. Discussing such issues as technology-driven trends, the sheer vulnerability of organizations to the constant ebb and flow of international travel and tourism and the intricacies involved in meeting and exceeding guest expectations, authors raise critical points around the business and offer indispensable advice for success. From the capabilities and characteristics of the successful hotelier to the experts’ own definitions of luxury accommodations, authors explore all facets of the business – beginning to end. From the processes involved in choosing and employing the right people, to attending to the details that transform a hotel stay into a memorable experience, these visionaries articulate the finer points around hospitality now, and what will hold true into the future. The different niches represented and the breadth of perspectives presented enable readers to get inside some of the great minds of today as experts offer up their thoughts around an endlessly demanding and highly rewarding industry.
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