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Publisher: For Dummies
Language: english
ISBN: 0471799459
Paperback: 408 pages
Data: May 22, 2006
Format: PDF
Description: Manage sales, service, and marketing processes all together
Find out how to manage customer information to make your business more productive

Whether you're completely new to customer relationship management (CRM) software or you just want the scoop on the newest version, this handy guide will get you going. Discover how to set up CRM 3, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more.

Discover how to
* Develop and manage customer relationships
* Implement a sales process
* Set up security and access rights
* Generate quotes, orders, and invoices
* Manage leads and opportunities
* Create and use product catalogs

?| Download - (6 Mb)

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