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McGraw-Hill | 2009 | ISBN: 0071630252 | 224 pages | PDF | 1,2 MB
The essential guide for managers and professionals dealing with difficult workplace conversations
Surviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it’s firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practical advice to help professionals get through the rough spots in the workplace.
Summary: A Hilarious and Helpful Look at How to Get Through Those "Dreaded" Conversations in Life
Donna Flagg shares practical advice on how to approach some of the most difficult conversations in our lives. The word "dreaded" aptly describes the emotional feeling many folks have when having to deal with personal and professional conversations on touchy subjects.
The advice in the book is straightforward and useful, broken out by "The Why" "The Who" and "The How," with specific segments on different types of dreaded conversations. It also offers example after example of ways to approach a conversation.
The best thing about the books are the real-life stories that accompany each section. Donna doesn't just give vague examples of a 'dreaded conversation with your boss,' but shares stories from herself and colleagues who have dealt with bizarre situations with grace. By the end of the book, Donna has shared a lot of really useful information and created a cast of characters that will help you remember the advice.
Overall - a great read that most anyone can benefit from.
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