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Harried trainers may need a quick refresher on a training topic. Harried managers who are suddenly asked to train need a quick overview of all the critical training topics. This book provides handy answers for both. In an easy look-up, A-Z format, it supplies instant information and guidance on 80 training topics, with hundreds of ready-to-use techniques for nearly every situation.
Each brief chapter provides valuable nuggets of here's-how information. The training topics covered are both "hard" and "soft," including:

* the principles of learning * budgeting for training * costs and benefits * using consultants * coaching * when to use case studies * handling difficult learners * ice breakers * etiquette * evaluating training * facilitation tips * flipchart do's and don'ts * choosing media * learning contracts * mentoring * needs analysis * on-the-job training * using overheads * presentation skills * using humor * overcoming resistance * rewards and recognition * training materials


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