All You Need to Know About ITSM Processes In ServiceNow

Category: Tutorial

Posted on 2020-10-18, by 0nelovee.


All You Need to Know About ITSM Processes In ServiceNow
Genre: eLearning | MP4 | Video: h264, 1280x720 | Audio: aac, 48000 Hz
Language: English | VTT | Size: 406 MB | Duration: 3 hours

What you'll learn
Understand Basic ITSM Processes
Know the basics of ServiceNow
An idea about IT companies and Principles would be helpful but is not mandatory
We will be starting from the basics of ServiceNow. So, even if you are not aware of creating records in ServiceNow, its fine. You will learn it.

In this course, core ITSM processes are covered - Incident, Problem, Change, Service Catalogs, CMDB, Knowledge.

Technical concepts of ServiceNow are not discussed in this course. You can look at my SerivceNow Admin course if you are looking for knowledge on Admin activities.

Who this course is for:
Those who are starting their career in ServiceNow
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