Difficult Conversations How to Discuss What Matters Most

ISBN: 0143118447

Category: Uncategorized

Tag: Database/SQL


Posted on 2017-09-18, by nokia241186.

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Douglas Stone, Bruce Patton, Sheila Heen, "Difficult Conversations: How to Discuss What Matters Most"
2010 | pages: 352 | ISBN: 0143118447 | EPUB | 1,2 mb



The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
·Decipher the underlying structure of every difficult conversation
·Start a conversation without defensiveness
·Listen for the meaning of what is not said
·Stay balanced in the face of attacks and accusations
·Move from emotion to productive problem solving
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