IT Service Desk Service Management

Category: Tutorial

Posted on 2019-12-02, updated at 2019-12-09, by everest555.


MP4 | Video: AVC, 1280x720 30 fps | Audio: AAC, 48 KHz, 2 Ch | Duration: 1h 24m
Skill Level: Beginner | Genre: eLearning | Language: English + Subtitles | Size: 539 MB

As technology continues to evolve, businesses are presented with both challenges and opportunities. Organizations now have access to all manner of innovative new tools; however, they also need to grapple with their customer's rapidly changing needs. As a leader working at a help desk, support center, or service desk, you must ensure that your service management practices keep up with the times. In this course, instructor Fancy Mills-Knebel details how to implement the latest service management best practices and processes to ensure that your IT services remain customer-focused and process-driven. Learn how to best approach incident management, problem management, and change management, as well as how to assess and improve your current program.

Topics include:

What is service management?
Service level management processes and components
Incident and knowledge management
Managing stakeholder expectations
Problem management methodologies
Key metrics involved in change management
Inputs and outputs of change management


Buy Premium Account for Download With Full Speed:



Links are Interchangeable - No Password - Single Extraction

Sponsored High Speed Downloads
8272 dl's @ 3797 KB/s
Download Now [Full Version]
6928 dl's @ 3084 KB/s
Download Link 1 - Fast Download
6408 dl's @ 2963 KB/s
Download Mirror - Direct Download

Search More...
IT Service Desk Service Management

Search free ebooks in!

Related Archive Books

Archive Books related to "IT Service Desk Service Management":

Download this book

No active download links here?
Please check the description for download links if any or do a search to find alternative books.

Related Books


No comments for "IT Service Desk Service Management".

    Add Your Comments
    1. Download links and password may be in the description section, read description carefully!
    2. Do a search to find mirrors if no download links or dead links.
    Back to Top