[PDF] Difficult Conversations: How to Discuss What Matters Most

ISBN: 0143118447

Category: Tutorial


Posted on 2017-11-17, updated at 2018-05-17, by luongquocchinh.

Description



Author: Douglas Stone | Category: Management | Language: English | Page: 1 | ISBN: 0143118447 |

Description: We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. [b]you'll learn how to:[/b] • Decipher the underlying structure of every difficult conversation • Start a conversation without defensiveness • Listen for the meaning of what is not said • Stay balanced in the face of attacks and accusations • Move from emotion to productive problem solving

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