[PDF] Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to It Roles)

ISBN: 1780172338

Category: Tutorial


Posted on 2017-10-19, by luongquocchinh.

Description



Author: Peter Wheatcroft | Category: Management | Language: English | Page: 146 | ISBN: 1780172338 | ISBN13: 9781780172330 |

Description: The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures relating to the management of incidents and service requests and handling the communication between an IT provider and its users. This book gives an excellent introduction to the role, covering areas such as purpose, required skills and career progression, as well as tools, standards and frameworks. Based on the author's extensive experience, it gives practical guidance to those new to the role and will also be of interest to suppliers of service desk and associated software so they can gain a deeper understanding of how the people who use their products need to work.

DOWNLOADDownload this book
Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to It Roles).pdf
http://tezfiles.com/file/aa52e08471c4b/1780172338.pdf

Sponsored High Speed Downloads
8375 dl's @ 2746 KB/s
Download Now [Full Version]
9410 dl's @ 3410 KB/s
Download Link 1 - Fast Download
6675 dl's @ 2890 KB/s
Download Mirror - Direct Download



Search More...
[PDF] Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to It Roles)

Search free ebooks in ebookee.com!


Links
Download this book

No active download links here?
Please check the description for download links if any or do a search to find alternative books.


Related Books

  1. Ebooks list page : 32553
  2. 2017-12-21[PDF] Business Relationship Manager. Careers in IT Service Management. (BCS Guides to It Roles)
  3. 2017-12-05[PDF] Continual Service Improvement Manager: Careers in IT service management (BCS Guides to IT Roles)
  4. 2017-10-23[PDF] The Procurement and Supply Manager's Desk Reference, 2 edition
  5. 2017-10-23[PDF] The Procurement and Supply Manager's Desk Reference, 2 edition
  6. 2018-01-12[PDF] Windows Forensics and Incident Recovery
  7. 2017-02-06[PDF] Windows Forensics and Incident Recovery
  8. 2018-02-01[PDF] Tourism, Development and Terrorism in Bali (Voices in Development Management)
  9. 2018-01-24[PDF] Hazard Mitigation and Preparedness: An Introductory Text for Emergency Management and Planning Professionals, Second Edition
  10. 2018-01-07[PDF] Strategic Planning and Implementation of E-Governance (Flexible Systems Management) - Removed
  11. 2017-12-25[PDF] Service Management: The New Paradigm in Retailing - Removed
  12. 2017-12-24[PDF] Adaptive Capacity and Environmental Governance (Springer Series on Environmental Management)
  13. 2017-12-13[PDF] Global, Social, and Organizational Implications of Emerging Information Resources Management: Concepts and Applications
  14. 2017-12-08[PDF] Nutrition, Exercise, and Behavior: An Integrated Approach to Weight Management
  15. 2017-11-23[PDF] Becoming the Evidence-Based Manager: Making the Science of Management Work for You
  16. 2017-10-29[PDF] Hybrid Vehicles and Hybrid Electric Vehicles: New Developments, Energy Management and Emerging Technologies (Electrical Engineering Developments)
  17. 2017-10-27[PDF] Service Management: Operations, Strategy, Information Technology (7th edition)
  18. 2017-10-19[PDF] Plant Layout and Materials Handling (Macmillan handbooks in industrial management)
  19. 2017-10-15[PDF] Information Security Auditor: Careers in Information Security (BCS Guides to It Roles)
  20. 2017-10-07[PDF] Strategy, Value and Risk: A Guide to Advanced Financial Management (Global Financial Markets) - Removed

Comments

No comments for "[PDF] Service Desk and Incident Manager: Careers in IT Service Management (BCS Guides to It Roles)".


    Add Your Comments
    1. Download links and password may be in the description section, read description carefully!
    2. Do a search to find mirrors if no download links or dead links.
    Back to Top