[PDF] Service Operations Management: Improving Service Delivery (2nd Edition)

ISBN: 0273683675

Category: Tutorial


Posted on 2018-01-24, by luongquocchinh.

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Author: Robert Johnston | Publisher: Prentice Hall | Category: Management | Language: English | Page: 516 | ISBN: 0273683675 | ISBN13: 9780273683674 |

Description: Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management examining the operations decisions that managers face in controlling their resources and in delivering services to their customers.

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