Udemy; IT Support and Service Desk jobs -Crash Course for Beginners

Category: Tutorial

Posted on 2021-07-19, by phaelx.


Date: Jan 2020
Author: Marious Kuriata

Size: 1.5 GB
Format: MP4

What you'll learn

# How a Support / Service Desk operates
# Tools to use
# Create, assign, resolve, and close a ticket
# Hardware concepts
# Operating Systems
# Microsoft Office
# Troubleshooting basic IT issues
# ITIL key terms
# Tips from experts

Course content

     IT Support Roles
     Tools you Will Need: Jira Service Desk, Support Tools, and Password Managers
     Let's Simulate Your First Days at Service Desk
     Quiz 1

   General IT Skills
     Overview of Hardware
     Overview of Hardware - Part 2
     Basic IT Procedures
     A User Needs Your Help!
     Commands you Need to Know
     Quiz 2

   Tasks From our Manager!
     Task 1 - Benchmarking an SSD
     Task 2 - Installing an Agent

   Operating Systems
     Our User Needs Your Help Again!
     An Easy Job
     Overview of Microsoft Operating Systems - Windows 10
     Let's Connect to MacBook Pro!
     What to Expect From a Linux Device
     Windows Server 2016
     Yet Another Ticket - Troubleshooting
     Installing Malwarebytes using Ninite Pro
     Quiz 3

   Microsoft Office - Office 365
     Installing Office 365 Apps
     Outlook and Emails
     Yet Another Ticket - Issues With Microsoft Word

   Networks and Security
     Basic Networking Terms
     Let's Connect to a Router
     GPO - Group Policy Object

     ITIL in a Nutshell
     ITIL in a Nutshell - Part 2

   How to Get a Job in IT - Tips
     An Interview Process
     Tips for you
     A Chat with an HR Specialist
     An Interview With an IT Analyst

   More Advanced Topics
     AV in the Cloud - We all Have to Keep Learning!
     Using a Monitoring System

   Final Quiz - Top 30 Technical Interview Questions
     Final Quiz

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